Countdeck
Questions, a bug or a feature you're missing? Email plain.signal.agency@gmail.com. Please include your iPhone model and iOS version for bugs. Replies usually within two working days.
Frequently asked questions
How do I restore my Pro purchase on a new device?
Open Settings in Countdeck and tap Restore Purchases. Use the same Apple ID you bought Pro with.
How do I cancel my subscription?
Subscriptions are managed by Apple: open the iPhone Settings app, tap your name, then Subscriptions, and choose Countdeck Pro. Cancel at least 24 hours before the renewal date. If you cancel during the free trial, you are not charged.
Why don't my items show up on my other device?
iCloud sync is a Pro feature. Turn it on in Countdeck's Settings on both devices, make sure both are signed in to the same iCloud account, then close and reopen Countdeck. The first sync can take a few minutes.
How do I import my spreadsheet?
Save it as CSV (Excel: File › Save As › CSV; Numbers: File › Export To › CSV; Google Sheets: File › Download › CSV). In Countdeck open Settings › Import & Export › Import CSV. Columns are matched by name: Name, SKU, Barcode, Quantity, Sale Price, Purchase Price, Category, Location, Low Stock Alert and Notes. Other columns become custom fields. Rows with a SKU or barcode that already exists update that item. Tap Get Template for an example file.
Is my data backed up?
Your inventory is stored on your device and included in your normal iPhone backup. With iCloud sync on, it is also stored in your private iCloud. You can export a CSV copy at any time.
The barcode scanner doesn't react
Check that Countdeck may use the camera (iPhone Settings › Countdeck › Camera), hold the code 10–20 cm from the camera in good light, and make sure the whole code is inside the frame.
Legal
Privacy Policy · Terms of Use (Apple standard EULA)
Impressum
Niclas Collmer
Erzbergerstraße 4
72108 Rottenburg am Neckar
Germany
Email: plain.signal.agency@gmail.com